Returns + Exchanges
Returns & Exchange Policy
At Bro N Berry Private Limited, we aim to provide quality Kids & Men’s Wear that meets your expectations. We carefully check our products before dispatch; however, if you receive a damaged, defective, incorrect, or size-related product, we are here to assist you with the applicable return or exchange process.
A product may be eligible for return or exchange if it is received damaged, defective, incorrect, or is materially different from the product or quality represented at the time of purchase, subject to our applicable return and exchange conditions.
Products must be unused, unworn, unwashed, unaltered, and in their original condition, with all original tags, labels, packaging, and accessories intact. Products that have been worn, washed, altered, stained, damaged after delivery, or returned without their original tags or packaging may not be accepted.
If you receive a defective product, damaged product, wrong item, incorrect quantity, or a product with a significantly different quality or specification from what was ordered, please contact the Bro N Berry team as soon as possible after delivery. We are available to assist with returns or exchanges for such issues when the issue is verified to have occurred on our side.
For defective, damaged, wrong, or incorrect-quality products, we may request photographs, videos, order details, product details, or other information to verify the issue. After verification, we will determine the appropriate resolution, which may include a replacement, exchange, refund, return, or another suitable solution, subject to product availability and applicable terms.
Please note that minor variations in colour, texture, printing, stitching, or appearance may occur due to photography, screen settings, manufacturing processes, or fabric characteristics and may not necessarily qualify as a defect or quality issue.
Where a refund is approved, it will be processed through the applicable payment method or another method communicated by our team. The time required for the refund to appear in the buyer’s account may depend on the relevant payment provider or banking institution. Shipping, delivery, and other applicable charges will be handled according to the order terms and the reason for the return.
Bro N Berry may update this Returns & Exchange Policy from time to time to reflect changes in our products, services, business practices, or applicable laws. Any updated policy will be published on this page. This policy is subject to applicable consumer protection laws and regulations, and where any conflict arises, the applicable law will prevail.